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Via Companio Terms of Use

Last updated: 27 October 2026 · Matchi Inc., a Delaware corporation

These terms are an agreement between you and Matchi Inc. ("we", "us") covering the Via Companio app and website. By creating an account you accept them. If you do not accept them, do not use Via Companio.

1. What Via Companio is

Via Companio is a general-wellbeing app for adults who want to lose weight in a sustainable way. It provides an AI companion you can message, a weekly plan, a way to record your weight and daily habits, and — on paid plans — a small peer support group.

It is intended for general wellbeing. It is not intended to diagnose, treat, cure or prevent any disease or condition.

2. Eligibility and your account

• You must be at least 18. Via Companio is not for children, and we will close any account we find belongs to someone under 18.
• You need an account, created with Google or Apple sign-in. Keep access to it secure; you are responsible for what happens under your account.
• Give us accurate information. Height, weight and age shape what the companion suggests, and wrong figures produce wrong suggestions.
• One account per person. Do not share it.

3. Health, and the limits of what we do

3.1 Not medical advice

Nothing in Via Companio — the companion's messages, the weekly plan, comments on a meal photograph, or anything another member writes in your group — is medical, nutritional, psychological or clinical advice. It is general information. Always consult a qualified professional before acting on anything you read here, and never disregard professional advice because of something Via Companio said.

3.2 Talk to your doctor first if any of this applies

Do not use Via Companio as a substitute for medical supervision, and speak to your doctor before starting, if you:

• are pregnant, trying to conceive, or breastfeeding
• have or have had an eating disorder
• have diabetes, heart, kidney or liver disease, or any other significant condition
• take any medication whose effect might be changed by a change in how you eat — including weight-loss medication
• are under the care of a professional for your weight or your eating

3.3 What the companion will not do

By design, Via Companio does not set calorie targets, does not give macro breakdowns, does not estimate the calories in a photograph of your food, and does not set numeric weight goals. If you want those, Via Companio is the wrong product. This is a deliberate design decision, not a limitation we intend to remove.

3.4 Your health information is optional

You choose what to tell us. We ask because standard advice can be wrong for someone on certain medication or with certain conditions. You can decline, and the app still works.

4. Your companion is an AI

Every message from your companion is generated by a large language model. That means:

• It can be wrong. It can state something confidently and inaccurately. Treat it as a supportive companion, not an authority.
• It remembers in two ways. Your conversation is kept for a time that depends on your plan (see the table in section 7) and then deleted. Separately, on every plan, it keeps short notes of what matters to you — your life memory — for as long as you have an account. You can see, change or delete any note in Settings. The notes are written by an AI and can be wrong; correct or delete any that are. Our Privacy Policy explains what is and is never written down.
• It is not a person, has no professional qualification, and owes you no duty of care.
• It is not available every second. We aim for constant availability and do not guarantee it.

5. Safety monitoring

We use automated systems to look for messages suggesting you may be in serious distress or danger. If one is flagged, a record is kept and an authorised member of our team may read that message and a short amount of surrounding conversation. Our Privacy Policy explains exactly what is kept and for how long.

This is not a crisis service. It is not continuous, it is not guaranteed to detect anything, and nobody is on call. If you need help now, contact your local emergency number or a crisis line — there is a list in the app under Settings → Help.

⚠️ The emergency numbers in the app are provided for convenience and we do not warrant that any of them is current or correct. Verify them independently where you can.

6. Peer support groups

On plans that include a group, we place you with up to nine other members, matched on gender, language and age.

• Other members are not vetted, trained or supervised professionals. They are people using the same app. Nothing they say is advice.
• What you post is visible to them, with your first name. Do not post anything you would not want kept or repeated. We cannot un-share it.
• Do not give other members medical or medication advice, do not promote disordered eating, do not harass, shame or abuse anyone, and do not advertise, recruit or share contact details.
• Every message is checked automatically before it posts. If it will not land well you are told why and asked to rephrase; nobody else sees it.
• We may remove you from a group, or from Via Companio, if you break these rules.
• If your subscription ends you lose your group. You are told first and have seven days. Rejoining later means a new group, not the same one.

7. Plans, payment and cancellation

Prices are in US dollars, plus applicable tax. "Conversation kept" is how far back your conversation with the companion is kept; life memory is kept on every plan — see section 4.

• The trial is free and becomes the free plan when it ends. Nothing is charged automatically at the end of a trial.
• Paid plans renew automatically — every month or every year, whichever you chose — until you cancel. Prices are in US dollars. Tax is added at checkout and depends on where you live.
• Who sells a plan on our website. When you subscribe at viacompanio.com, the sale is made through Link, a Stripe company, which takes the payment, handles tax and answers payment questions. Your receipt says "Sold through Link" and your card statement shows LINK.COM* VIA COMPANIO. You may be shown the price in your local currency.
• Before a yearly plan renews, we remind you. At least 15 and no more than 45 days before the renewal date you will get an email saying when it renews, what it will cost, and how to cancel.
• Cancel at any time, online: from Manage subscription on the plans page at app.viacompanio.com, or at link.com. You keep the plan until the end of the period you have paid for.
• Refunds for yearly plans. If you ask within 14 days of being charged for a yearly plan — the first purchase or a yearly renewal — we refund it in full. After 14 days we do not refund a yearly plan, unless the law where you live requires it. To ask, write to support.viacompanio@gmail.com.
• Monthly plans are not refunded for an unused part of a month, unless the law where you live requires it.
• Nothing here takes away a right the law gives you — for example a cooling-off period where you live. Link may also refund a charge itself within 60 days in some cases, such as to settle a payment dispute.
• If you subscribed through the App Store or Google Play, cancel through them — we cannot cancel or refund a store subscription on your behalf, and their refund rules apply.
• If a payment fails we may suspend paid features. After a subscription ends, paid features stop after seven days; your account and your history remain.
• We may change prices with at least 30 days' notice. Changes never apply to a period you have already paid for.
• Each plan includes a daily allowance of messages and meal photographs, shown in the app. Group messages are not limited.

8. What you may not do

• Use Via Companio if you are under 18, or on someone else's behalf
• Present anything Via Companio says as medical advice to anybody
• Try to make the companion produce harmful content, or work around its safety behaviour
• Access the service by any means other than our app or website, scrape it, or probe it for vulnerabilities
• Attempt to reach another user's data, messages or group
• Upload anything unlawful, or anything you do not have the right to upload
• Resell, relicense or commercially exploit any part of it

9. Your content and ours

What you write stays yours. You grant us a licence to store and process it only so far as is needed to run the service for you — generating replies, showing your group what you posted, keeping you safe. We do not use your content to train AI models and our providers are contractually barred from doing so.

Via Companio, its name, design, software and written content are ours and are protected by intellectual property law.

10. Availability

We aim to keep Via Companio running continuously and we do not guarantee it. It may be unavailable for maintenance, because a provider we depend on has failed, or for reasons outside our control. We may add, change or withdraw features.

11. Disclaimer of warranties

To the fullest extent the law allows, Via Companio is provided "as is" and "as available", without warranty of any kind, express or implied — including fitness for a particular purpose, merchantability, accuracy, and non-infringement.

We do not warrant that using Via Companio will cause you to lose weight, improve your health, or produce any particular result. Weight and health depend on many things outside any app's control.

12. Limitation of liability

To the fullest extent the law allows, Matchi Inc. and its officers, employees and suppliers are not liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profit, data or goodwill, arising from your use of Via Companio.

Our total liability for any claim relating to Via Companio is limited to the greater of (a) the amount you paid us in the twelve months before the claim, or (b) one hundred US dollars.

Nothing here excludes liability that cannot lawfully be excluded — including for death or personal injury caused by our negligence, or for fraud. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

13. Indemnity

You agree to indemnify Matchi Inc. against claims arising from your breach of these terms, your misuse of Via Companio, or anything you post to a group.

14. Ending your account

You can delete your account at any time from Settings, or by emailing us. We may suspend or close an account that breaks these terms, that we believe is being used by someone under 18, or where we must do so by law. Sections 9 to 13 survive the end of this agreement.

15. Changes to these terms

We may update these terms. The date at the top changes, and for material changes we will tell you in the app before they take effect. Continuing to use Via Companio after that means you accept them.

16. Governing law and disputes

These terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law rules. Disputes go to the state or federal courts of Delaware, and you and we consent to their jurisdiction.

If you are a consumer in the UK, EU or EEA, this does not deprive you of the protection of the mandatory laws of your own country, and you may bring proceedings there.

17. Contact

Matchi Inc.
Email: support.viacompanio@gmail.com

Privacy questions go to the same address.

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